Evolution Helicopters is not responsible for return shipping, nor any fees associated with return shipping.
All items should be packed to assure no damage is incurred in shipping. Evolution Helicopters is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by Evolution Helicopters. Please insure package and avoid shipping carriers that do not provide tracking.
When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the shipment of product.
HOW TO RETURN MERCHANDISE TO EVOLUTION HELICOPTERS:
- Send email to us with your order number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the items(s) and your preferred method of reimbursement.
- Once your return has been approved, we will send you a RMA (Return Merchandise Authorization) form. Please print out the form and include it with your return merchandise.
- Please use packing material inside the box to protect the items from damage during shipping.
- Please insure package bring returned to us. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. Evolution Helicopters is not responsible for returned merchandise that is lost or damaged in transit.
- We will notify you when refund has been applied or store credit is added to your account. This may take 3-5 business days after the package has been received.
- If you choose to refuse your package upon delivery, once we receive the package back, we will refund your order minus any fees associated with your package.
- For package that arrived damaged, we may require photos of the package for inspection purposes.
IMPORTANT: You must contact us to receive an RMA Number before you return an item to us.
ITEMS EXCLUDED FROM RMA PROGRAM:
- Kits with broken protective seal
- Any part opened from its package
- Any item that has been used (installed, assembled and/or operated)
- Apparel that has been worn
Evolution Helicopters reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you.